Privacy Policy

Last updated: August 19, 2026

This Privacy Policy explains how Saachi LLC ("Duxora," "we," "us," or "our") collects, uses, and protects information when you use our employee scheduling platform, including our website, mobile applications, and related services (collectively, the "Service").

Saachi LLC is a North Carolina limited liability company. If you have questions about this policy, contact us at support@useduxora.com.

Pilot Scope: The Service is currently offered only to Employers and Employees located in North Carolina, as part of a limited six-month pilot program. This Privacy Policy is written accordingly and does not address requirements applicable to other jurisdictions (e.g., GDPR, CCPA). We will update this policy if and when the Service expands beyond North Carolina.

1.Who This Policy Covers

Duxora is used by two types of users:

Business Customers ("Employers") — organizations that sign up for Duxora to schedule their workforce.
End Users ("Employees") — individuals added by an Employer to use the Service for clocking in/out, viewing shifts, requesting time off, and related tasks.

If you are an Employee using Duxora through your employer, your employer is the data controller of your information, and Duxora acts as a data processor on their behalf. Questions about how your data is used should generally be directed to your employer first.

2.Information We Collect

Account & Profile Information

Name, email address, phone number
Job title, location assignment, role/permissions
Login credentials

Scheduling & Work Data

Shift schedules, availability, confirmations, swaps
Time-off requests
Clock-in/clock-out timestamps and task completion records

Biometric Data

If you enable Face ID or Touch ID unlock, we (or your device operating system) process biometric identifiers to authenticate your login.

We do not store raw biometric images or templates on our servers. Biometric authentication is handled locally by your device's operating system (Apple/Google), which returns only a confirmation of identity to our app — not the underlying biometric data.
You may disable biometric unlock at any time in your device or app settings and use a password instead.
We retain any biometric-related authentication logs only as long as necessary to operate the feature, and delete them upon request or account deletion, consistent with applicable law (e.g., Illinois BIPA, Texas CUBI, Washington biometric privacy laws).

Device & Usage Information

IP address, device type, operating system, browser type
App usage and interaction data, log data, crash reports

Payment Information

Billing details are processed by our third-party payment processor. We do not store full payment card numbers.

3.How We Use Information

We use collected information to:

Provide, operate, and maintain the Service (scheduling, shift management, clock-in/out, notifications)
Authenticate users and secure accounts, including biometric login where enabled
Communicate with you about your account, updates, and support requests
Improve and develop new features, including the AI Store Manager scheduling tool
Comply with legal obligations
Detect and prevent fraud, abuse, or security incidents

4.How We Share Information

We do not sell personal information. We may share information with:

Your Employer — Employee data (shifts, clock-in/out, time-off requests) is visible to the Employer that added you to the Service.
Service Providers — third parties who help us operate the Service (hosting, analytics, payment processing, customer support), bound by confidentiality and data protection obligations.
Legal Requirements — where required by law, subpoena, or to protect rights, safety, or property.
Business Transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

5.Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Employers may request deletion of their organization's data; Employees may request deletion by contacting their Employer or us directly at support@useduxora.com.

6.Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Object to or restrict certain processing
Data portability
Withdraw consent for biometric data collection (where applicable)
Lodge a complaint with a supervisory authority (EU/UK users)

To exercise these rights, contact support@useduxora.com. We will respond consistent with applicable law (e.g., GDPR, CCPA/CPRA, and state biometric privacy statutes).

7.International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States. We take steps to ensure appropriate safeguards are in place for such transfers where required by law.

8.Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9.Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children.

10.Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice within the Service. Continued use of the Service after changes take effect constitutes acceptance.

11.Contact Us

Saachi LLC

support@useduxora.com